How can we help you?
Find answers to common questions or contact our support team for assistance
Frequently Asked Questions
Contact Us
Can't find what you're looking for? Our support team is here to help. Reach out to us through any of the following channels.
Phone Support
+880 1234-567890
Available 9 AM - 9 PM (Sat-Thu)
Email Support
support@topmarts.com
We respond within 24 hours
Office Address
123 Commerce Street, Gulshan
Dhaka 1212, Bangladesh
Business Hours
Saturday - Thursday: 9 AM - 9 PM
Friday: Closed
Why Shop With Us?
100% Secure Payments
Fast Delivery
Easy Returns
Multiple Payment Options
Send us a Message
Returns & Refund Policy
7-Day Returns
Return most items within 7 days of delivery for a full refund. Items must be unused and in original packaging.
Easy Process
Initiate returns from your order history. Our team reviews requests within 24-48 hours. Free pickup for eligible returns.
Fast Refunds
Refunds are processed within 3-5 business days after we receive the returned item and verify its condition.
Non-Returnable Items:
- • Personal care and hygiene products
- • Innerwear and swimwear
- • Customized or personalized items
- • Downloadable software and digital products
- • Items marked as "Final Sale"
- • Products with broken seals